InterOcean's Customer Service Department is dedicated to serving the needs of our existing instrument users. Service arrangements such as scheduling instrument inspections and repairs, instrument upgrades and software upgrades, in addition to most spare parts requirements such as Field Service Kits, Depot Spare Kits, Battery Packs and other needs are all handled efficiently through our dedicated Customer Service Department. InterOcean's fully capable in-house customer service representative is experienced in understanding and serving the specific needs of our clients. With over 50 years of oceanographic instrumentation experience and thousands of units operating worldwide, InterOcean understands the importance of Customer Service and Customer Satisfaction.
Please contact our Customer Service Department at any time by fax, phone or e-mail to discuss your service needs.
Information on returning equipment to InterOcean:
A Return Merchandise Authorization (RMA) is not necessary when returning your equipment to InterOcean, however it is important that you advise InterOcean of the shipping information.
All equipment should be shipped prepaid.
Prior to returning your equipment to InterOcean for calibration or repair, please fill out the Incoming Instrument Questionnaire and send it by fax to InterOcean. Please provide a form for each instrument and include a copy of the form with the instrument. The Questionnaire is available as a PDF document by clicking on the link below.
***Our Most Valued Asset is Our Customers***
To contact our Customer Service Department:
3738 Ruffin Road, San Diego, CA 92123
Phone: (858) 565-8400 Fax: (858) 268-9695
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